The front-line leader … the most sought out, yet uninformed, ill-equipped, and under-utilized, communication vehicle of an organization. These findings from a recent study of 539 communication professionals from over 50 countries (conducted by Melcrum) validate this assertion.
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And if you do, how do you respond? A recent study sponsored by CIO magazine suggests that too many people don’t know. The 400 IT professionals who were polled almost universally gave their head honchos a thumbs-down when it comes to two-way communication. To learn more about the survey go to…
bq. What They’re Saying About You: IT staffers have a clear message for their bosses: CIOs better take a break from their budgets and their executive meetings and pay a lot more attention to staff morale.
This lack of two-way communication often leaves IT leaders feeling uninformed and employees feeling unheard…Staffers pick up signals by a leader’s action—or lack of action, acting indifferently about what employees are doing rankles them.
So, what do you do about it? Effective leaders create a culture where they know what employees are thinking (good and bad). In addition to talking with your employees one-on-one, we also advise clients to establish a “pulse network” –a group of six to eight individuals who are informally networked in their business. You can contact this informal group periodically to help “pulse” your organization, and get real information that is difficult to access at higher levels of the organization.
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