CRA Inc

5 Dec 06 @ 3:37 pm

Tell the right time

When two clocks tell different times, people don’t know which time is correct. In organizations, when two clocks are set to different times, you’ll get an à la carte approach to punctuality. Similarly, when leaders operate with the equivalent of two different clocks—when their words send one message and their actions another—they risk that employees will pick and choose behaviors when they’re convenient. Dual clocks is a useful metaphor; it explains why eliminating ambiguity is the best way to ensure accuracy. In the same way that employees tardy to a meeting or late on a deadline may use the slow clock to their advantage, unclear expectations almost sanction employees’ breach in policy. While a laidback observance of hours and minutes may not land you in the slammer, negligent adherence to a code of conduct can.

The finest way you can ensure strict devotion to policy is to be explicit and transparent. Direct reports look to their managers to translate the barrage of messages that come down the pike. We advise leaders to “walk the talk” because it sends the clearest message. Sending explicit, transparent and consistent messages means you never give anyone a reason to question where you stand, which is exactly what you want when it comes to your company’s policy on ethical conduct.

Blogs are one area where companies are taking measures to provide employees with clear expectations about what is and isn’t acceptable. Here’s what Dell is doing to establish straightforward standards for online communication between representatives and customers.

By making expectations explicit and transparent, Dell is closer to guaranteeing that its company, customers, and shareholders are safe. Its online communications policy makes known what is acceptable; even better, it links with other company policies, which builds in redundancy and gives employees more context for policies in the larger organization.

What’s the best way to ensure everyone is on time? Use one clock. And the best way to guarantee ethical conduct? Be explicit and transparent.

posted in category(s): Miscellaneous, Coaching Points