CRA Inc

1 Sep 04 @ 5:43 am

The Evolution of the Intranet

Intranet Trends to Watch For: Cultures and priorities vary, but there are some common issues for organizations as intranets continue to evolve. From Line56.

Shiv Singh hypothesizes about what’s next for the land of corporate intranets:

The trends identified below based on experiences with several large organizations will give you a hint of what’s coming and how to prepare for the next wave in your intranet’s evolution. Be careful, some of these trends may already be moving across your organization. Make sure that you’re ready for them.

Singh’s predictions include the following (for more detail about each, please see the full article):

# Intranets return to the domain of the departments
# The records management and the legal departments get involved
# All employees become intranet publishers
# The corporate telephone directory loses its luster
# The new killer app — the knowledge management tool
# Real time information delivery becomes a priority
# Information retrieval remains unsolved but there’s hope
# Employees demand a more aesthetic user experience

Based on recent conversations with clients, especially those who will implement Share Point in the coming months, these are right on. The only thing we’d add is that more and more of our clients are using their Intranet site to communicate what’s important to the organization by focusing it around their strategy. Ask yourself: How is our Intranet site supporting our organizations strategic communication objectives? Or even: What is our current site communicating that is in direct opposition to these objectives? The answers to both questions may include key metrics highlighted, reward and recognition systems, and even layout and headings.

posted in category(s): Emerging Case Studies