27 Aug 03 @ 5:34 pm
Yours Isn’t The Only Communication-Resistant Culture
We posted in March, and again in May, about how the Columbia inquiry at NASA was suggesting that poor internal communication was a central element in the sequence of events leading up to the disaster. The inquiry board has recently released their report, and they confirm that internal communication was indeed a failure point. According to CBS News:
Members of the board also found that communication was stifled in NASA and that the safety program often was “silent” because engineers with safety concerns were intimidated into silence.
That makes poor communication at NASA a cultural issue, and the commission’s assessment should be case study reading for all leaders and internal communication professionals. You may find the Columbia Accident Investigation Board’s report here.
posted in category(s): Emerging Case Studies
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